Resource Library

Test Automation

Webinar

From efficiency to CX excellence

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Testing and Monitoring

Webinar

Bracing for the Storm

Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Cloud

Infosheet

HammerRTC for NICE CXone

Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace"

Cloud

Infosheet

HammerRTC for AMAZON CONNECT

Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud. 

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

IVR Testing and Monitoring

Webinar

IVR Best Practice: from DTMF to Conversational AI

Leverage your IVR system for fast and frictionless customer journeys when transitioning your IVR experience from DTMF to digital voice.

Cloud

Webinar

Learn from the top five Contact Center cloud migration pitfalls

Technical experts discuss best practices for low-risk, rapid transformation, CX assurance and failure prevention for successful contact center cloud migration