Resource Library

Test Automation

Datasheet

Google Dialogflow Transformer overview

See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys

Test Automation

Datasheet

Hammer Voice Explorer

De-risk contact center changes with end-to-end voice and chat testing. Hammer Voice Explorer ensures your CX operations are performing as intended

Remote Worker Testing

Datasheet

Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Cloud

eBook

Migrating your Contact Center to the cloud: how to get it right first time

There are many reasons to migrate contact centers to the cloud, such as achieving scale, optimizing cost and the introduction of new capabilities, such as those of speed, control, accessibility and security.

IVR Testing and Monitoring

Whitepaper

Voice Biometrics: Pre-deployment test methodologies

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that users receive the greatest benefits from this technology, organizations need to the applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free.

Quality Assurance

Whitepaper

Top metrics to achieve contact center assurance

For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provide a polished, optimized customer experience.

IVR Testing and Monitoring

Whitepaper

Get the most out of your migration to SIP trunking

As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice biometric data.

Test Automation

Whitepaper

Critical importance of true modeling and runtime capabilities to achieve adequate CX Testing

In today’s agile development space, how do you design and execute feature, regression and performance tests without spending the majority of your time writing and designing test cases and scripts?