Resource Library

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace"

Performance Testing

Video

How do you keep on top of the changing CX?

Guarantee a positive CX with VoiceWatch. Proactively monitor contact center performance, resolve issues before they impact customers, and access on-demand reports and alerts

Cloud

Infosheet

HammerRTC for AMAZON CONNECT

Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud. 

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Cloud

Webinar

Learn from the top five Contact Center cloud migration pitfalls

Technical experts discuss best practices for low-risk, rapid transformation, CX assurance and failure prevention for successful contact center cloud migration

IVR Testing and Monitoring

Whitepaper

Voice Biometrics: Pre-deployment test methodologies

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that users receive the greatest benefits from this technology, organizations need to the applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free.

IVR Testing and Monitoring

Whitepaper

Get the most out of your migration to SIP trunking

As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice biometric data.